Privacy Policy

Privacy Policy

Last updated: March 2026

At Souksnet, your privacy matters deeply to us. This Privacy Policy explains what personal information we collect, why we collect it, and how we keep it safe. By using our store, you agree to the practices described below.

1. Information We Collect

When you visit or make a purchase from our store, we may collect:

  • Personal identifiers: Name, email address, phone number
  • Billing & shipping details: Delivery address and billing address
  • Payment information: Processed securely by our certified payment providers — we never store your card details
  • Browsing data: Pages visited, products viewed, and purchase history
  • Device information: IP address, browser type, and operating system

2. How We Use Your Information

We use your data to:

  • Process, fulfil, and track your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and product offerings
  • Send promotional emails and offers (only with your consent — you can unsubscribe at any time)
  • Comply with legal obligations

3. Sharing Your Data

We never sell your personal data. We only share it with trusted third parties when strictly necessary:

  • Shipping carriers — to deliver your orders
  • Payment processors — to handle transactions securely
  • Analytics providers — to help us understand how our store is used (anonymised data only)

4. Cookies

We use cookies and similar technologies to enhance your shopping experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser at any time.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please reach out via our Contact page.

6. Data Security

We take data security seriously. Our store uses industry-standard SSL encryption and we work only with PCI-compliant payment providers to ensure your information is always protected.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please don't hesitate to get in touch via our Contact page. We're happy to help.